Refund policy

At ORA32, we’re committed to providing premium products and exceptional customer service. If something isn’t right with your order, we’re here to help.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incorrect, or if an item is missing, please contact us within 30 days of receiving your order.

To help us resolve your request as quickly as possible, please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product and packaging

Once we’ve reviewed your claim, we’ll notify you of the outcome. If approved, we’ll provide a replacement or issue a refund at no additional cost.


Lost Packages

If your package is lost during transit, please contact us within 30 days of the estimated delivery date.

Once the shipment has been confirmed as lost by the shipping carrier, we’ll arrange a replacement or refund.


Returns

Due to the nature of dietary supplements, we cannot accept returns of products that have been opened, used, or tampered with. This policy helps ensure the safety and quality of every product we sell.

If your product is unopened and unused, you may request a return within 30 days of delivery. Return requests are reviewed on a case-by-case basis.

Customers are responsible for return shipping costs unless the return is the result of our error.


Non-Returnable Items

We are unable to offer refunds or replacements for:

  • Opened, used, or tampered products.
  • Orders delivered to an incorrect shipping address provided during checkout.
  • Packages returned as unclaimed or refused by the recipient.
  • Delays caused by the shipping carrier after an order has been shipped.
  • Orders placed by mistake or due to a change of mind after shipment.
  • Orders that have already entered processing and cannot be canceled.


Incorrect Shipping Address

Please review your shipping address carefully before placing your order.

If an incorrect address is provided and the package is returned to us, additional shipping charges may apply to resend your order.


International Orders

International customers are responsible for any customs duties, taxes, or import fees required by their country.

We cannot issue refunds for orders refused or rejected by customs authorities.


Refund Processing

If your refund is approved, it will be issued to your original payment method.

Please allow 5 to 10 business days for your financial institution to process and post the refund.


Contact Us

If you have any questions about your order or need assistance, we’re happy to help.

ORA32 Customer Support
Email: hello@ora32.com